Getting started
How Climb Up Gears Works
Rent outdoor gear for your next adventure, or buy it to keep — either way we handle delivery, quality and collection so you can focus on the trail.
4.6
Rating (144 reviews)
1+
Cities served
7+
Products in catalog
Journey 01 — Renting
Rent it for the trail
Four steps from browsing to collection. Pick the gear and the dates — we handle delivery, cleaning and pickup, and refund your deposit once everything is checked back in.
- 01
Step 01
Choose your dates
Pick a start and end date for the gear you need — pricing and availability update instantly as you browse.
- 02
Step 02
Reserve online
Pay the advance, plus a refundable security deposit where one applies, to confirm your booking.
- 03
Step 03
We deliver it
Your gear arrives at your address before your rental starts — quality-checked, cleaned and ready to go.
- 04
Step 04
Return when done
We pick it up after your end date. Once it's checked in, your deposit is refunded to your original payment method.
Yours to keep — no dates, no deposit, no return.
Journey 02 — Buying
Buy it to keep
Found gear you can't live without? Buy it outright — three steps and it's in your kit for good.
- 01
Pick your item
Every product page shows a Buy price alongside the Rent option where available — pay once, keep it forever.
- 02
Checkout
Pay the full price securely through Razorpay. Your GST invoice is generated automatically.
- 03
Delivered to you
We ship to your address via tracked delivery. No rental dates, no returns to manage.
Identity verification
Some rentals need quick verification
For certain high-value items we run a fast check before delivery — a photo of your ID and a quick selfie, done in under two minutes. It only ever triggers when an order needs it, never for browsing or standard rentals, and your data is encrypted and never shared.
Questions?
Common questions
If you still have questions after reading this, our full FAQ covers even more topics.
Renting
What do I pay today vs. later?+
You pay an advance (plus a refundable security deposit where applicable) to confirm your booking. The remaining rental balance is collected on delivery — both amounts are itemised in your order summary before checkout.
Can I change my rental dates after booking?+
Cancel from your orders page before delivery for a refund of your advance, subject to the cancellation window shown at checkout, then rebook with new dates.
What happens to my security deposit?+
It's fully refunded once your gear is checked in, minus any damage beyond normal wear. See our Damage Policy for exactly how that's assessed.
What's the maximum rental period?+
90 days. If you need gear for longer, extend from your orders page once you're closer to the return date, subject to availability.
Delivery & returns
How does delivery work?+
We deliver to your address before your rental or purchase start date, and pick rented items back up after your end date — no drop-off runs required on your side.
Does delivery cost extra?+
Any delivery charge is shown clearly at checkout before you pay — the price you see is the price you pay.
When exactly will my rental be picked up?+
The day immediately after your rental ends, between 9:00 AM and 1:00 PM. Have the item packed and ready in that window to avoid delays.
What if I spot damage or a missing part on delivery?+
Report it within 2–3 hours of delivery so we can arrange an exchange — we can't guarantee support for damage reported later than that.
Account & verification
Do I need a password?+
No — you sign in with your phone number and a one-time code sent by SMS. There's no password to remember or reset.
Why does an order need identity verification?+
For certain rentals, we ask for a quick KYC check before delivery — identity, occupation, PAN, or address proof, depending on the order. See our Verification page for details.
Still stuck?
We usually reply within one business day.