Frequently asked questions

Each rentable item shows a per-day rate. Your total is that rate × the number of days you select, shown before you book. Where a refundable security deposit applies, it's listed separately, never bundled into the per-day price.

You pay an advance (plus any refundable deposit) to confirm your booking. The remaining rental balance is collected on delivery — both amounts are itemised in your order summary before checkout.

Cancel from your orders page before delivery for a refund of your advance, subject to the cancellation window shown at checkout, then rebook with new dates.

It's fully refunded once your gear is checked in, minus any damage beyond normal wear. See our Damage Policy for exactly how that's assessed.

90 days. If you need gear for longer, extend from your orders page once you're closer to the return date, subject to availability.

Yes — extend from your orders page before your return date. There's no penalty fee, just the rent for the extra days, calculated from your original daily rate (subject to demand-based pricing).

Buying means you pay the full price and keep the item — no dates, deposit, or return. Renting is for shorter-term use, with a per-day price and refundable deposit where applicable.

Where a warranty applies, the number of months is shown on the product page before you buy.

We deliver to your address before your rental or purchase start date, and pick rented items back up after your end date — no drop-off runs required on your side.

Any delivery charge is shown clearly at checkout before you pay — the price you see is the price you pay.

The day immediately after your rental ends, between 9:00 AM and 1:00 PM. Have the item packed and ready in that window to avoid delays.

Report it within 2–3 hours of delivery so we can arrange an exchange — we can't guarantee support for damage reported later than that.

If you paid Pay on Delivery, yes — free cancellation any time before your delivery timeslot starts. After it starts, a 10% cancellation fee applies.

Yes, but a 10% cancellation fee applies once the order is confirmed, since the item is reserved exclusively for you and removed from our active inventory.

No — you sign in with your phone number and a one-time code sent by SMS. There's no password to remember or reset.

For certain rentals, we ask for a quick KYC check before delivery — identity, occupation, PAN, or address proof, depending on the order. See our Verification page for details.

You can resubmit a different document from the same page. If verification still isn't completed, the order may be cancelled and any payment refunded within 3 working days.

Apply a code on the product page or at checkout — it's validated against that offer's minimum order value, expiry, and usage limit in real time, and the discount is reflected in your total immediately.